The Corner of Insanity

I've been in contact with these guys since SUNDAY. Here's what I just got.


Dear Jennifer Sigman,

Thank you for contacting Dell Technical Support.

I apologize for the inconvenience caused to you so far. The Windows XP CD has been dispatched now.

We have shipped CD on the following address.

(my home address)

You should receive the CD within next 3 to 5 business days, depending upon the availability of the part in stock. The case and dispatch number is:

Case #

Dispatch #

You can use the dispatch number for tracking the shipment by calling at ***.

I apologize I would not be able to send you the Drivers and Resource CD for your system as the system is End of Life and is no longer under shipping.
I bought this computer LESS THAN TWO YEARS AGO! Yeesh!

However all the drivers are available at: www.support.dell.com

You can get all the drivers by going under drivers and downloads section and entering the system service tag.

Alternatively, you may also get in touch with the Expired warranty department for the driver links as the warranty on your system is expired.

It is a fee-based phone support by Dell?s Expired Warranty Support team and they can be reached at 1-888-261-1716.


So... 72+ hours and 4 emails to get just the operating system CD, which, with my luck, won't even be here until the middle of next week, considering the holiday. I really don't think my next computer will be a Dell...